Patient Advocacy Service – Your Service, Your Say

Background to the Patient Advocacy Service

The Patient Advocacy Service (PAS) provides free, independent and confidential information and advocacy support to people in Ireland who wish to make a formal complaint about their care in a Health Service Executive (HSE) funded public acute hospital, and in the aftermath of Patient Safety Incidents.

People looking for support can contact the PAS confidential helpline to speak to a trained advocate who will help them to get information on the HSE’s complaints investigation process, called ‘Your Service, Your Say’. The Service’s professionally trained independent advocates will support and empower the person making the complaint, with the aim of highlighting their views and concerns.

The Patient Advocacy Service was commissioned by the National Patient Safety Office in the Department of Health and is managed by the National Advocacy Service for People with Disabilities.

You can contact the Patient Advocacy Service helpline on 0818 293003. The helpline is open Monday to Friday from 10am until 4pm, including lunchtimes. You can also email

More info about the Patient Advocacy Service is available at: