New Patient Advocacy Service

The Patient Advocacy Service is a new independent, free and confidential service to assist people to make a complaint about the care they have experienced in public acute hospitals, through the HSE Your Service, Your Say policy. They are funded directly by the Department of Health. The National Advocacy Service for People with Disabilities is the organisation which has developed this new service for all patients of public hospitals.

Click here to access the new service’s website or check out their leaflet by downloading it here: PAS Step by Step Leaflet.

They also operate a national phone line for patients who need assistance making a complaint, which is open 10am to 4pm Monday to Friday on 0818 293 003.